Terms & Conditions

Last updated: September 22, 2026

These Terms & Conditions ("Terms") govern your access to and use of the Hooptie mobile application, website, and related services (collectively, the "Service") operated by Hooptie IO LLC ("Hooptie," "we," "us," or "our"). By accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

Please read these Terms carefully. They include provisions that materially affect your rights, including a limitation of our liability (Section 25), your agreement to resolve disputes through binding individual arbitration and to waive class actions and jury trials (Section 29), and your consent to receive automated text messages (Section 5). Section 29 includes a 30-day opt-out from arbitration.

1. Business Use Only

The Service is a business tool intended solely for licensed motor vehicle dealers and other commercial users acquiring vehicles for business purposes. It is not offered to, and may not be used by, consumers for personal, family, or household purposes. You represent that you are using the Service for business purposes.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract. You represent that you and your Authorized Users hold all licenses, registrations, and permits required to conduct your vehicle business in your jurisdiction, and that your use of the Service complies with all laws applicable to that business.

3. Account Registration

To access the Service you must register using a valid US mobile phone number, which we verify by sending a one-time passcode. You are responsible for maintaining the security of your account and for all activity that occurs under it, and you agree to provide accurate and complete information and keep it current. Notify us promptly at support@hooptie.io if you believe your account has been accessed without authorization.

4. Authorized Users

A subscription is licensed to a single account for use by you and the individuals you authorize ("Authorized Users"), subject to any seat limits in your plan. You may not share account credentials, and you are responsible for your Authorized Users' compliance with these Terms. Their acts and omissions are treated as your own.

5. Electronic Communications & SMS

You consent to receive communications from us electronically, including by email, text message, in-app message, and push notification, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Transactional messages

By registering a mobile number, you consent to receive text messages necessary to operate your account, including one-time passcodes, security alerts, and billing notices. These are a condition of using the Service.

Marketing messages

Where you have separately agreed, you consent to receive marketing, promotional, and account-related text messages from us at the number you provide, including messages sent using an automatic telephone dialing system or prerecorded voice. Consent to marketing messages is not a condition of purchasing anything. Message and data rates may apply, and message frequency varies.

You may opt out of marketing texts at any time by replying STOP to any message, or of email marketing by using the unsubscribe link. Reply HELP for help, or contact support@hooptie.io. Opting out of marketing messages does not stop transactional messages. We are not liable for delays or failures in delivery by your carrier, and carriers are not liable for delayed or undelivered messages.

Our text messaging program, including message frequency and opt-out details, is described in our SMS Terms, which are incorporated into these Terms by reference. If there is a conflict between this section and the SMS Terms regarding the messaging program, the SMS Terms control.

6. Subscription Plans & Billing

Hooptie is sold as a single subscription plan, Pro. Access is arranged through a product demo; see Section 7. By subscribing, you agree to the following:

7. Demos & Evaluation Access

Hooptie is not offered as a self-service free trial. Access normally begins with a scheduled demo, after which we may issue you a paid subscription or, at our sole discretion, a limited evaluation period.

If we expressly grant you an evaluation period, we will tell you its length and end date in writing. Unless we state otherwise in writing, an evaluation period converts automatically into a paid subscription at the rate quoted to you, and you may cancel at any time before it ends to avoid being charged. We are under no obligation to offer, extend, or renew an evaluation period, and we may modify or withdraw evaluation access at any time.

8. Automatic Renewal

Your subscription renews automatically. Unless you cancel before the end of your current billing term, your subscription will automatically renew for another term of the same length — one month for monthly plans, six months for six-month plans — and the payment method on file will be charged the then-current rate for that term. You may cancel at any time as described in Section 9. There is no cancellation fee.

We will send renewal and price-change notices to the email address or phone number associated with your account where required by law.

9. Cancellation

You may cancel your subscription at any time, effective at the end of your current billing term. On cancellation you retain access to the Service for the remainder of the term you have already paid for, and the subscription does not renew after that. No partial refunds are issued for unused time within a term, including the unused remainder of a six-month term.

You may cancel in the Service, or by contacting support@hooptie.io. If you subscribed inside the Hooptie iOS app, your subscription is managed by Apple and must be cancelled through your Apple account's subscription settings; we are not able to cancel an App Store subscription on your behalf.

10. Refunds

If you believe you have been charged in error, contact us at support@hooptie.io within 14 days of the charge. Refund requests are reviewed case by case, and any refund we grant is at our discretion except where a refund is required by law.

Purchases made through the App Store are refunded by Apple under Apple's own refund policy rather than by us, and those requests should be directed to Apple.

11. Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, VAT, and similar taxes on your subscription, other than taxes on our net income. If we are required to collect such taxes, they will be added to your invoice.

12. Acceptable Use

You agree not to:

We may investigate suspected violations and take any action we consider appropriate, including those in Section 27.

13. Your Content & Data

"Your Content" means the information you and your Authorized Users submit to the Service, including saved searches, notes, pipeline and opportunity records, tags, and messages you compose. As between you and us, you own Your Content.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display Your Content solely to operate, secure, support, and improve the Service and to comply with law. You represent that you have the rights necessary to grant this license and that Your Content does not infringe or violate the rights of others.

We may generate and use aggregated and de-identified data derived from use of the Service — data that does not identify you, your business, or any individual — for any lawful business purpose, including improving our models and reporting market trends. We will not disclose Your Content in a form that identifies you except as permitted by these Terms, required by law, or authorized by you.

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. Following termination, you may request an export of Your Content within 30 days, after which we may delete it in the ordinary course.

14. Vehicle Listings & Third-Party Data

Hooptie aggregates vehicle listings and related information from third-party platforms and data providers. You acknowledge that:

15. Vehicle Identification

The Service may identify a vehicle's VIN and other identifying details automatically — including by reading them from listing text or from photographs, and by matching them against third-party databases. You acknowledge that:

16. Valuations & Automated Analysis

The Service produces market values, price positions, deal ratings, profit estimates, condition and photo assessments, and similar outputs using automated models, statistical comparison against other listings, and artificial intelligence. You acknowledge that:

Wholesale and retail values

Where the Service displays a "wholesale value," a "retail value," or any similar figure, that figure is an estimate generated by our own models. It is not a quote, bid, appraisal, or offer from any auction, wholesaler, valuation guide, or other third party, and it does not represent a price at which any vehicle has been or can be bought or sold.

Where the Service indicates that a listing is "under wholesale," "below retail," or a stated percentage or dollar amount below either figure, that indication means only that the asking price is lower than our estimate at the moment the comparison was made. It is not a representation that:

These estimates are derived from comparable listings and are materially less reliable where few comparable listings are available — including for uncommon vehicles, unusual trims, high-value vehicles, and modified, salvage, or damaged vehicles. They are recalculated as market data changes, so a listing identified as under wholesale or below retail at one moment may not be at another, including after you have acted on it. Any stated percentage or dollar amount below value is an estimate derived from another estimate, and carries the uncertainty of both.

You are solely responsible for every buying, pricing, and bidding decision you make. You agree not to rely on any output of the Service — including any wholesale or retail value, any under-wholesale or below-retail signal, or any rating or badge — as the sole basis for acquiring, pricing, or disposing of a vehicle.

17. Ratings, Badges & Alerts

The Service highlights certain listings using ratings, tiers, and badges — for example indicating that a vehicle appears to be priced below market, that a seller appears to be a private owner, or that a listing is a featured pick. You acknowledge that:

We do not guarantee that alerts or notifications will be delivered, delivered on time, or delivered at all, nor that the Service will surface every listing matching your criteria or surface any listing before another buyer sees it. Coverage, timing, and completeness are not guaranteed, and we are not liable for a listing you did not receive, received late, or did not act on.

18. AI Assistant

The Service includes conversational and assistive features powered by third-party artificial intelligence providers. Your inputs and relevant account data are transmitted to those providers to generate a response. Responses are generated automatically, may be inaccurate or incomplete, and must be independently verified before you rely on them. Do not submit sensitive personal information, credentials, or information you are obliged to keep confidential.

19. Seller Information & Contact

The Service may show you a seller's name, contact details, and location, and may link you to the listing where the seller can be reached. Where it does:

20. Third-Party Platforms

The Service links to and interoperates with third-party websites, marketplaces, and services that we do not control. Your use of them is governed by their terms, not ours. We do not endorse them and are not responsible for their content, practices, availability, or for any loss arising from your dealings with them. A third party may change or discontinue access at any time, which may affect the Service's coverage or features.

21. Intellectual Property

The Service, including its design, features, interfaces, models, scoring methodology, compilations, databases, software, and content (excluding Your Content and third-party listing content), is owned by Hooptie IO LLC and protected by copyright, trademark, trade secret, and other laws. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term. All rights not expressly granted are reserved. You may not copy, modify, create derivative works from, or remove any proprietary notice from the Service without our prior written consent. "Hooptie" and our logos are our trademarks and may not be used without permission.

22. Copyright & DMCA

The Service displays listing content, including photographs, that originates with third-party sellers and platforms. We respect intellectual property rights and respond to valid notices of claimed infringement under the Digital Millennium Copyright Act.

If you believe content available through the Service infringes your copyright, send a written notice to our designated agent at support@hooptie.io including: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to let us locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner's behalf.

We will remove or disable access to material that is the subject of a valid notice, and we may terminate the accounts of repeat infringers. If you believe your material was removed in error, you may submit a counter-notice to the same address containing the elements required by 17 U.S.C. § 512(g).

23. Confidentiality & Feedback

Each party may receive non-public information of the other in connection with the Service, including our pricing, methodology, and unreleased features. The receiving party will use such information only to perform under these Terms and will protect it with at least reasonable care, except where it is public through no fault of the recipient, already known, independently developed, or required to be disclosed by law.

If you send us suggestions, feature requests, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.

24. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL LISTINGS, VALUATIONS, CLASSIFICATIONS, HISTORY DATA, AND OTHER OUTPUTS, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT ANY LISTING, VALUATION, CLASSIFICATION, OR OTHER OUTPUT WILL BE ACCURATE, COMPLETE, OR CURRENT; THAT THE SERVICE WILL IDENTIFY ANY PARTICULAR VEHICLE OR OPPORTUNITY; OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOOPTIE IO LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR ANTICIPATED SAVINGS, OR FOR ANY LOSS ARISING FROM A VEHICLE YOU DID OR DID NOT PURCHASE, THE PRICE YOU PAID OR RECEIVED FOR A VEHICLE, OR RELIANCE ON ANY VALUATION, CLASSIFICATION, OR OTHER OUTPUT OF THE SERVICE — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID US IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

26. Indemnification

You agree to defend, indemnify, and hold harmless Hooptie IO LLC and its officers, members, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or relating to: your use of the Service; Your Content; any message you send or cause to be sent through the Service; any vehicle you purchase, sell, advertise, or decline to purchase; your violation of these Terms or of any law; or your violation of the rights of any third party.

27. Suspension & Termination

You may terminate these Terms by cancelling your subscription and ceasing use of the Service. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms, if your payment is overdue, if your use poses a security or legal risk to us or others, or if required by law. We may also discontinue the Service as a whole on reasonable notice, in which case we will refund any prepaid fees covering the period after discontinuation.

On termination, your license to use the Service ends immediately and we may delete Your Content as described in Section 13. The following survive termination: all payment obligations accrued before termination, and the sections covering refunds, taxes, your content and data, listings and third-party data, vehicle identification, valuations, ratings and alerts, intellectual property, copyright, confidentiality and feedback, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and these general provisions — along with any other provision that by its nature should survive.

28. Apple App Store Terms

If you obtained the Hooptie app from the Apple App Store, the following applies and prevails over any conflicting provision in this section only:

29. Dispute Resolution & Arbitration

Please read this section carefully — it affects your legal rights. It requires most disputes to be resolved by individual binding arbitration rather than in court, and waives your right to a jury trial and to participate in a class action. You may opt out within 30 days as described below.

Informal resolution first

Before filing arbitration, you agree to first send a written description of the dispute to support@hooptie.io and to negotiate in good faith for 30 days. We will do the same before bringing a claim against you. This step is a condition precedent to commencing arbitration.

Agreement to arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in Delaware or, by agreement, remotely. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Delegation

The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including whether a claim is arbitrable — except that a court has exclusive authority to decide the enforceability of the class action waiver below.

Exceptions

Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in court to protect intellectual property or confidential information.

Class action waiver

ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this class action waiver is found unenforceable as to a particular claim, then this entire arbitration agreement is void as to that claim and it must proceed in court under Section 30.

Your right to opt out

You may opt out of this arbitration agreement by emailing support@hooptie.io with the subject line "Arbitration Opt-Out," including your name and the phone number on your account, within 30 days of first accepting these Terms. Opting out affects nothing else in these Terms and will not affect your account.

Time limit

Any claim arising out of or relating to these Terms or the Service must be filed within one year after it arises, or it is permanently barred, to the extent permitted by law.

30. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Subject to Section 29, the state and federal courts located in Delaware have exclusive jurisdiction over any dispute not subject to arbitration, and each party consents to that jurisdiction and venue. The UN Convention on Contracts for the International Sale of Goods does not apply.

31. Changes to the Service

We are continually developing the Service and may add, change, suspend, or remove features, data sources, and coverage at any time. Some features may be offered as beta or preview functionality, which is provided as-is, may be discontinued without notice, and is excluded from any commitment in these Terms. We are not liable to you for any modification, suspension, or discontinuation of a feature or data source.

32. Changes to These Terms

We may modify these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date, and for material changes we will provide reasonable advance notice by email, in-app notice, or text message. Material changes take effect at the start of your next billing term, or 30 days after notice, whichever is later. Your continued use of the Service after a change takes effect constitutes acceptance; if you do not agree, your remedy is to cancel under Section 9.

33. General

Entire agreement. These Terms, together with the Privacy Policy and any written order between us, are the entire agreement between you and Hooptie regarding the Service and supersede all prior discussions and proposals. Any purchase order or similar document you issue has no effect.

Assignment. You may not assign these Terms without our prior written consent, except to a successor to all or substantially all of your business. We may assign them freely. Any prohibited assignment is void.

Severability and waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in force. Our failure to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of nature, war, labor disputes, internet or utility failures, third-party platform outages or access restrictions, and governmental action. This does not excuse your payment obligations.

Independent contractors. These Terms create no partnership, joint venture, employment, agency, or franchise relationship.

Notices. We may give notice by email, text message, or in-app message to the contact details on your account, and such notice is effective when sent. You must send legal notices to support@hooptie.io.

Export and sanctions. You represent that you are not subject to US sanctions and will comply with applicable export control laws.

No third-party beneficiaries. Except as stated in Section 28, these Terms confer no rights on any third party.

34. Contact

If you have questions about these Terms, contact us at:

Hooptie IO LLC
Dover, Delaware
General: support@hooptie.io
Copyright notices: support@hooptie.io (attn: DMCA Agent)